The European SMEs, which have recently faced contract-related problems using cloud computer services, are invited to voice them, and contribute to the better cloud computing environment in Europe. Your data has been lost or destructed? Have you faced the unforeseen fees for the portability of data? Contractual terms and conditions were not clear or were unilaterally modified? If you can identify with these or similar issues, you are invited to fill in the survey here and influence the future of cloud computing services in Europe.

The purpose of this survey is to identify the problems that SMEs in the EU encounter by using cloud computing services. The survey serves as part of a bigger study which analyzes the economic damage to SMEs arising from unfair and unbalanced cloud computing contracts. The study will provide economic evidence for assessing the need for any further EU actions, be they legislative, soft law, awareness raising or other, to increase SMEs’ trust in cloud computing services and to allow them to fully reap the cost savings and other benefits stemming from cloud computing.

Target audience: SMEs who use cloud computing services and who are established in one of the 12 selected Member States and are active in one of the 5 selected economic sectors.

Member States selected:  the Czech Republic, Estonia, France, Germany, Ireland, Italy, Poland, Portugal, Romania, Sweden, Spain, and The Netherlands.

Economic sectors selected (and their corresponding NACE codes): manufacturing (C); the wholesale and retail trade (G); professional, scientific and technical activities (M69-M74); administrative and support service activities (N); information and communication (J).

Period of consultation: from 13/04/2018 to 04/05/2018.

The study is carried out by Ernst & Young and commissioned by the Directorate-General for Justice and Consumers of the European Commission.

Link to the SURVEY: Click HERE and have your say!